Refund & Cancellation

Thank you for choosing uDesign Gift for your custom doll and personalized figurine needs. At www.udesigngifts.com, the understanding of the  best return policy by us is reduce any potential uncertainty and risk to minimum, because we understand the trouble and madness if the product received is not what you expect or a damaged product, the special gift is very meaningful with your love. We know this deep down inside. we are confident to achieve this with our convincing skills, unique method, professional service by proven statistics. ( 5 star review for store on Etsy with over 760 reviews and thousands customers, below 1/1000 damage rate for shipping)

Proofing Process

Before we start the work, we will confirm all your requirements by email and offer professional advise for your reference before we start the work, so you will know what's the next very clearly.

\We make sure every key step of the sculpt process is under your control and will send the sample photos for your review and confirmation. we only ship out the parcel after your approval to your address, cooperating with the most stable and professional carriers who can provide tracking number so that you can track all the process. We buy the insurance for the parcel and use  double enhanced package well protect the parcel which reduces the damage rate of the parcel below 1/1000. 

The Difference Between uDesign and Others

1. We are the best store ( udesignofficial) on Etsy for this personalized service with our ranking score 5 stars after thousands customers from all over the world on Etsy 

2. We are the artists, not reseller, so you cooperate with the real professional, it's the easiest communication for the entire process to deliver the professional results

3. After your approval to the final sample photo, we will bake the final products 2-3 times, this will make sure the quality of the product is more stable than any other stores, so the product is more resistant to crack and color fading, you can easily keep it for a lifetime long, 

We know no matter how hard we try, we can never provide a perfect solution due to the nature of customized service, as the work start, the time and resources will be spent which occurs inevitable cost. 

BUT PLEASE CHECK ONE OF THE BEST REFUND & CANCELLATION POLICY IN THE WORLD ONLY BY UDESIGN GIFT

1. you can cancel the order and get full refund before we start the work
2. after we start the work, we will deliver the same standard service like what we did to our 50000 happy customers and we will always try our best to deliver the results as we can. if you are not happy with the results and you want cancel the order and refund, you can get 75% of total amount before we ship the parcel out. Or we can also provide a second time remaking a new one at a very feasible price. Just for the time and raw material spent, so you can avoid the major risk.
3. We will buy insurance for every parcel and provide double enhanced package protection so the product inside the parcel can survive almost all the normal circumstance during shipping, though the damage rate is below 1/1000, if you received a damaged or broken product, please take photos for us and you will get a new one or partial refund even full refund.

Exclusions

Once confirmed, Custom dolls and personalized figurines are not eligible for returns due to changes of mind or incorrect photo submissions. Please ensure your photos meet our guidelines.

Time Frame

Damaged or Defective Products: Contact us within 3 days of receipt.
Email our customer service team at getudesignofficial@gmail.com with your order number and a description of the issue. Our team will review your request and solve the issue within 24-48 hours.

Satisfaction Guarantee

We stand behind our real care to customers and our craftsmanship. We looking forward to working with you for this unique experience with your love and our skillful hands.